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I am producing to tell you of my horrible encounter traveling on American Airways. Very first off, I was verified on flight # 1696 from New Orleans to Chicago for the five:fifteen departure on 7/9/07. Evidently following various modifications to this departure time with little or no interaction from an Airline agent concerning the hold off (until finally the flight time elapsed and no updates have been made) I inquired and learned the delay was a direct results of inclement temperature. Upon arrival to Chicago’s O’Hare Airport, I learned that following presenting to my departure gate for my link, which the flight # 4169 departed less than twenty minutes ahead of my arrival within the gate.
We are certainly frustrated attempting to learn about our gain miles. Account quantities BBB88568 and 18NH898. We ended up scheduled to fly to India March 2012 and all flights to India ended up canceled. We must know our miles status and if any miles are actually canceled we need them reinstated.
I have used hrs to the telephone wanting to untangle a miscalculation made in producing reservations with American Airways online. Soon after undergoing all of the steps in reserving a flight for my loved ones of 3 (Brian, Marcela & Lorenzo Hawk) and introducing my credit card no. to buy the 3 flights, I did not have a affirmation, but a window on my computer screen that said “This webpage can not be displayedâ€. I took that to necessarily mean which the transaction didn't go through, so I begun all all over again with another travel company.
following a delayed flight out of Detroit due to the fact there wasn’t a functioning PA program( which we were being told was FAA necessary). We reloaded on precisely the same airplane and flew to Dallas more than two hours later. ( the flight attendants had to stroll the ailes to speak). our flight was to go away at 600am. we lastly still left at 1145am. Upon arriving in Dallas we have been rushed to our next gate for Denver. Upon arriving in Denver late afternoon, we had no luggage. We have been advised It will be on on the list of future three flights from Dallas.
I are already seeking to get yourself a response from a person in buyer service, Marjorie Nir, I used to be awarded two X $200 voucher although the “Simply click here †button only requires me back again towards the AA click to investigate web site.
the AA human being with the AA terminal to become really snide, when in truth I'd performed every thing in my Handle to get on the aircraft inside of a timely style.
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I am astonished at the lack of customer service at American Airways. I used to be a flight attendant for 30 yrs and took great delight inside the schooling I received from American. With a current journey I watched a passenger and agent argue about which a single was ruder. There isn't a evident enforcement of grooming principles anyplace in the corporation.
Hello, I needed to adjust this reservation, I booked this flight, I bought insurance plan, I’m needing to go stop by my mom that has terminal Mind cancer, I’ve been traveling American The complete time to get to find out her. I happen to be acquiring insurance policies each time, and this time, My spouse is snowed in and might’t come household in time to seem right after my kids so I am able to leave. I happen to be to the cellphone now for more than 1 hour wanting to alter or get a little something likely with my flight with Certainly no success and the travel insurance policy you supply and promote as doesn't include such a trip transform unexpected emergency (!
My partner And that i experienced a flight leaving Richmond Virginia by using a closing desired destination of Seattle Washington. We've been aware of flying and experienced flown other airlines before that 7 days gonna and from a number of Places. We experienced all our data and went to use the American Airlines kiosk to print our boarding passes. The kiosk didnt check with if those who are traveling are navy personnel so we started off in excess of and waited in line to speak to a agent with the counter. Once we have been up at the counter we instructed a Girl at the rear of the counter that my spouse is while in the military and we experienced two baggage to check in. Thats after we ended up educated that our baggage the place around pounds and It might be 250$ further. We asked for for that Girl to indicate us the place the package deal pricing is published. She was not able to supply that details and went on to inform us we could glance it up ourselves. My husband that's enlisted from the U.S. Coastline Guard has never experienced to pay for excess or any volume for baggage, on orders or personal. My spouse gave her the 250$ and that's once the consultant we have been Talking with before long turned quite rude and threatened to terminate our complete flight.
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Two months in the past we received the horrible information that our twelve calendar year previous grandson had been hit by a truck and killed. We needed to get from PA to CA as quickly as you possibly can. It had been Thankagiving 7 days, the worst week of your year to vacation by means of Hotwire, we were capable to get reservations the next early morning on American, not the airline on which we typically vacation.
all to normally, management is contacted when factors go Incorrect…this is simply not one of those letters…..i am making contact with american airlines purchaser service on account of an excellent flight attendant named MARITA LORDI (FA #9